Terms & Conditions

Quick Summary (Plain English)

This page explains the rules for working with Falcon Ridge Digital. By using our site, requesting an audit, or hiring us for marketing services, you’re agreeing to these rules.

The Essentials: We provide professional marketing services and digital products (like courses).
Payments: Digital products are final sale. Service retainers are billed as outlined in your specific agreement.
Ethics: We do not do "blackhat" marketing (like fake reviews).
Liability: Marketing has risks. We aren't responsible for platform algorithm changes or your final business profits.
Content: If we audit your property, we might use the (anonymized) findings for our own marketing unless you tell us otherwise.

Acceptance of Terms

By accessing or using this website, including any marketing audits, digital courses, consulting services, or frameworks provided by Falcon Ridge Digital (“we,” “us,” or “our”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, do not use our website, products, or services.

Use of Website and Services

You agree to use our website and services only for lawful purposes. You may not use our website or tools in any way that could harm, disable, or interfere with our servers or the digital assets of our clients.

Intellectual Property & Proprietary Frameworks

All content on this website—including text, logos, the "Falcon Ridge" marketing frameworks, audit structures, and downloadable resources—is the property of Falcon Ridge Digital.

You are granted a limited license to use the materials provided specifically for your business.
You may not copy, resell, or distribute our proprietary marketing processes or audit templates to third-party agencies or competitors without express written permission.

Digital Products and Service Fees

Digital Products (Courses/Templates): All sales of DIY courses or downloadable templates are final. Because these are delivered digitally, no refunds will be provided. These are for your internal business use only; sharing access with others who haven’t purchased is prohibited.
Service Retainers & Audits: Fees for professional services (such as our Full-Stack Retainer or Custom Audits) are governed by this agreement and your specific Statement of Work. Unless otherwise stated, fees for services already rendered are non-refundable.

Payment Expectations and Right to Pause Services

For all service retainers and ongoing consulting, payments must be made on time and in full according to the schedule outlined in your specific Service Agreement. Falcon Ridge Digital reserves the right to pause all active marketing campaigns, withhold audit deliverables, or suspend website hosting/maintenance if invoices are past due. We are not liable for any drop in performance, lost leads, or algorithm penalties that occur as a result of campaigns being paused for non-payment.

Ethical Marketing & Compliance

Falcon Ridge Digital operates under a strict ethical code.

Standard of Conduct: We do not engage in "blackhat" SEO, "review gating" (manipulating star ratings), or any practice that violates the Terms of Service of platforms like Google, Meta, or Yelp.
Client Compliance: We will not fulfill client requests that require us to break platform guidelines. You agree that your business will not use our services to engage in deceptive marketing practices.

No Guarantee of Financial Results

Our services are designed to improve digital marketing performance and help increase NOI. However, business outcomes depend on many factors (market conditions, property management, local competition). Falcon Ridge Digital does not guarantee specific occupancy rates, lead counts, or financial returns. All audits and estimates are for educational and strategic purposes only.

Submission of Properties for Audit

By submitting your property details for a marketing audit, you consent to the use of the information provided—including website performance data and audit recordings—for our marketing purposes (e.g., case studies or YouTube videos). Your personal contact information and sensitive account credentials will never be shared. You may withdraw this consent at any time by contacting us in writing.

Limitation of Liability

To the fullest extent permitted by law, Falcon Ridge Digital and its team (including owners, employees, and contractors) are not liable for any direct or indirect damages, including but not limited to:

Loss of profits or "Net Operating Income" (NOI).
Fluctuations in ad costs or platform algorithm changes.
Account suspensions on third-party platforms (Google, Meta, etc.).Our total liability is limited to the amount paid to us for the service in question.

Indemnification

You agree to indemnify and hold harmless Falcon Ridge Digital and its representatives from any claims or costs arising from your violation of these Terms or your use of our marketing strategies in a way that violates third-party rights.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Utah. Any disputes related to these Terms or our services shall be resolved exclusively in the courts of Utah County, Utah.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the new Terms.

Contact Us

If you have questions about these Terms, you may contact us at: falconridgedigital@gmail.com